Month: March 2021

As our workplaces undergo unprecedented changes, service desks continue to play an integral role in enhancing service delivery and remain a significant driver of improving user experience. In simple words, a service desk is a single point of contact to handle communication between the service provider and users for managing service requests and incidents. It…

As organizations increasingly rely on IT infrastructure and services to deliver business value to their customers, it’s critical to maintain service health and continuously monitor IT systems. Moreover, organizations deal with increasingly complex IT environments with diverse systems and components across computing, networking, and storage. IT incidents can arise no matter how diligently planned and…