Problem management is a core component of the Information Technology Infrastructure Library (ITIL). Problems are defined as the underlying cause of incidents, and when incidents occur, users are likely to report them so your team can resolve the issue. You’ll then need to identify and eliminate the underlying problem, which is easier said than done….

Network performance monitoring tools can allow network professionals to have a real-time overview of an entire network so they can better troubleshoot problems and reduce downtime. Adopting world-class network performance monitoring software with dashboards, alerts, and other key features can help you save money and time while boosting productivity. Below, we’ve listed what we feel…

by Arnab Roy ChowdhuryArnab is a UI developer by profession and a blogging enthusiast. He has strong expertise in the latest UI/UX trends, project methodologies, testing, and scripting. We’re in an era where technology advances day by day. And these advancements lead to a more innovative IT infrastructure. We can all agree advanced infrastructure is…

An intrusion detection system (IDS) is a software application or hardware appliance designed for monitoring a network to identify suspicious activities or known threats. It can also monitor for network policy violations. An IDS is a passive monitoring system as it only reports malicious activity but cannot proactively block such activity in a network. Types…

It’s hard to overstate the importance of excellent customer service. Handling queries in a swift and efficient manner can help your business maintain a good reputation and increase client retention. However, this can be a little challenging if your support term receives dozens, or even hundreds, of requests per day.  Fortunately, an IT ticket system…

No matter how big your company is, tracking its physical assets is typically a demanding task. Elements such as operating systems and lifecycle phases only add to this challenge. You may have considered using IT hardware inventory management software, but finding your perfect fit can feel just as tricky. Fortunately, a little bit of research…

In your organization, you’ll likely need to send files between the different servers in your network. However, file transfers can expose your information to security risks or corrupt your data. Fortunately, using File Transfer Protocol (FTP) server software can help safeguard your data. It can send information securely and reliably between different devices in your…

Automation has become an enterprise trend. In fact, 66% of chief financial officers surveyed labeled workflow automation technology a top priority for 2021. However, you’ll need a solid strategy if you want to make the best use of this type of software. Crafting your own approach to incident management automation can be simple. By planning…

Learn about web application security, including different types and best practices in this comprehensive guide. Web Application Security Definition What Are Threats to Web Application Security? How to Prevent Web Application Attacks What Are Web Application Security Best Practices? Web Application Security Definition Web application security involves identifying and fixing vulnerabilities across websites, web applications,…

Most modern businesses rely on a complex array of software to carry out day-to-day tasks. Employees might need to use an office suite and project management software, private email, remote support tools, and much more. All that business-to-business (B2B) software usually requires you to purchase multiple licenses. Managing all those licenses can be a full-time…