Incident Management Automation Software

Automation has become an enterprise trend. In fact, 66% of chief financial officers surveyed labeled workflow automation technology a top priority for 2021. However, you’ll need a solid strategy if you want to make the best use of this type of software. Crafting your own approach to incident management automation can be simple. By planning…

Read more

What Is Web Application Security?

Learn about web application security, including different types and best practices in this comprehensive guide. Web Application Security Definition What Are Threats to Web Application Security? How to Prevent Web Application Attacks What Are Web Application Security Best Practices? Web Application Security Definition Web application security involves identifying and fixing vulnerabilities across websites, web applications,…

Read more

Software License Management Tools

Most modern businesses rely on a complex array of software to carry out day-to-day tasks. Employees might need to use an office suite and project management software, private email, remote support tools, and much more. All that business-to-business (B2B) software usually requires you to purchase multiple licenses. Managing all those licenses can be a full-time…

Read more

The Value of Help Desk Software

Help desk software is critical to any business that provides support services. Without such a solution, your employees won’t be able to close tickets efficiently or track customer satisfaction. Ultimately, this can lead to you losing some of your best customers. Help desk software can be one of your most powerful tools for increasing customer…

Read more

Top Five Free Ticketing Software in 2021

Today, businesses require higher agility to respond to a fast-changing business environment. Most companies are focused on either building products leveraging digital technologies or using cutting-edge tools to scale up their IT infrastructure. IT teams are always overburdened with numerous tickets—these can include simple installation requests and upgrade requirements as well as complex security incidents…

Read more

Seven Best Practices for Help Desk Reporting

Reporting is an essential IT service management (ITSM) practice. It helps organizations identify customer satisfaction levels, training requirements, and problematic areas hampering the quality of support services. As these reports include a huge amount of metrics related to data trends, ticket volume, change success rate, first call resolution rate, and response time, it can be…

Read more

8 Best SIEM Tools in 2021

For effective log management and overall system security, organizations need to strategically implement security information and event management (SIEM). SIEM software offers insights into your corporate IT environments with the aid of features like historical log data analysis, threat detection, compliance reporting, sophisticated analytical capabilities, and a user-friendly interface and dashboard. To help you pick…

Read more

Guide to Cloud Knowledge Base Software (3 Key Tips)

Troubleshooting is usually an important part of the incident management process. As such, curating reliable support articles can be a powerful asset. However, creating a comprehensive database can be tricky, even with the help of specialized software. Fortunately, there are a few user-focused steps you can take to bring your resources to the next level….

Read more

Top 5 Free Help Desk Software in 2021

Amidst the global pandemic, government regulations and work-from-home policies have forced businesses to increase their digital investments. They’re delivering products and services with a higher degree of automation and have to support a large distributed, remote workforce. As a result, businesses need a higher degree of integration across customer-facing and internal websites, portals, field service…

Read more

5 Must-Have Service Desk Features

As our workplaces undergo unprecedented changes, service desks continue to play an integral role in enhancing service delivery and remain a significant driver of improving user experience. In simple words, a service desk is a single point of contact to handle communication between the service provider and users for managing service requests and incidents. It…

Read more